General rental conditions and privacy policy

Welcome to my website! These are the


These general terms and conditions govern the use (including mere access) of the web pages that are part of Ilse Wissink's website, including the content and services made available on these pages. Any user who accesses our website agrees to be bound by the Terms and Conditions in force at the time of accessing the website. The term "user, tenant or guest" refers to any person who visits our website, browses through it, uses or participates in the services and/or activities carried out on the website and those who reserve/rent accommodation.


Bookings go through Ilse Wissink who mediates between the owner and the user. Accommodation prices are based on current market conditions and are expressed in Euro currency. Ilse Wissink's services are exclusively those stipulated in this contract. Bookings can be made via this website (with automatic debit from your bank account) or directly by email : The booking is only valid after written confirmation. In the latter case, as soon as the user receives the booking form, he/she must pay a deposit (mentioned on the booking form / website) and return the booking form with all completed details to Ilse Wissink. Only after receiving the down payment will the booking be final. The rest of the payment of the rent of the house is done cash on arrival (if less than € 1000,-).

  • Failure to respect the accommodation, furniture and installations.
  • Failure to return all keys handed over on arrival
  • Failure to respect the check out time (unless otherwise agreed: 11:00 am)
  • Failure to leave the accommodation tidy (rubbish must be taken away, no dirty dishes left behind)

Payment conditions and the amount of the deposit are listed on the page of the house in question.


Arrival: after 15:00, unless otherwise agreed in writing. Departure: before 11.00 am, unless otherwise agreed in writing. Any change of arrival date and time must be communicated to and must be approved by Ilse Wissink at least 7 days in advance. Upon arrival, the user must show the booking form and passport or identity card to the person doing the check-in so that they can proceed with the necessary registrations required by law. When handing over the keys to the tenant, the rental fee, as stated on the booking form, must be paid.


The number of persons (adults and children) staying in accommodation must not exceed the number of sleeping places indicated on the booking form/registration. Any change of guests during the rental period is prohibited if not agreed in advance. The property may not be used as a party venue without express permission.
Guests must respect cohabitation rules between neighbours and local municipal regulations. Only holidaymakers sleeping in the property may enter the premises and use the facilities. External service providers, including but not limited to cooks, maids, catering companies, waiters, live performers, may offer their services at the property only with the express permission of Ilse Wissink.
Guests not sleeping in the villa may not participate in any reception, dinner or party organised on the premises without prior permission from Ilse Wissink. Ilse Wissink may refuse this permission or request not to exceed a maximum number of guests. Ilse Wissink may also request that an additional amount be paid by the tenant or that personally trusted service providers be hired. Refusal of permission shall not give rise to cancellation of the booking or modification of the cancellation conditions. Exceptions to the above must be arranged before completing the booking process. As such, holidaymakers are strongly advised to make their intentions known before completing the booking process.


The holiday homes will be left clean, tidy and in good condition. If specified in the booking confirmation, the tenant is obliged to pay the amount due for the final cleaning of the property. However, this amount does not include the cleaning of the kitchen regarding dirty dishes, etc., nor the removal of waste, which are the responsibility of the tenant. If this has not been done, Ilse Wissink is forced to charge extra costs. Costs for final cleaning and other local expenses should be paid to Ilse Wissink in the amounts as mentioned on the booking confirmation. . It is strictly forbidden to drag furniture from the house to the terrace or swimming pool!

Mosquitoes, lizards, cockroaches, ants and other insects are indigenous inhabitants. They are attracted to human presence and can be found in the holiday home. This is considered normal and the presence of a quantity of insects in a holiday home or outdoor areas does not give rise to any compensation. Household pesticide to discourage insects from entering the property is available from the local supermarket and Ilse Wissink will advise on best practice on request.


It is understood that the properties offered by Ilse Wissink are not official tourist structures, such as hotels, residences, etc., but private houses. As such, they have no internationally recognised standards or categories, but reflect the local traditions and personal taste of the owner in their architecture and furnishings. And this is exactly the kind of holiday we offer: a stay in the culture of the region, a few weeks in the same environment as someone from the region.


The water of all public and private swimming pools is treated with chemicals (including, but not limited to, chlorine and algaecides) for disinfection and sanitary purposes. The homeowner or his representative is obliged to treat the water with the appropriate amount of specific chemical agents and the holidaymaker cannot at any time request that the treatment not be carried out. Holidaymakers who are allergic to the chemicals commonly used in this mandatory water treatment should not use the pool or use it at their own risk.
If the tenant cannot use the pool due to a reaction to the chemicals used for the water treatment, this cannot give rise to any compensation. The tenant must be careful with small children at the pool and an adult must always be present when children are using the pool. Use of the pool is at the holidaymaker's own risk.


The owner or his representative have free access to the property for necessary maintenance (garden, swimming pool, etc.) when necessary.


If the number of guests/occupancy changes, you must inform Ilse Wissink in writing at least one week before arrival. In case of flight changes and change of dates, you must inform Ilse Wissink immediately. If this does not cause problems with other bookings, it can be changed, provided the minimum number of nights is respected, the price will be adjusted to the new booking.

In case of cancellation of a booking, even if it is replaced by another, Ilse Wissink will charge a fee. Look for the cancellation costs on the confirmation of your (online) booking, where these costs are indicated.

Homeowners can submit price changes 2 months before the end of the contract. This may result in price changes for your existing booking. Ilse Wissink will then have to pass these on.
Of course, this will be communicated as soon as possible, in which case a cost-free cancellation on your part is possible.


If you have an unexpected complaint, you (the tenant) should immediately contact Ilse Wissink by phone (+34 628 549 089) or by email: This should be done on the day of arrival and no later than 2 days after arrival, with written confirmation of complaints within 24 hours. The tenant is obliged to give Ilse Wissink the necessary time to solve the problem. Anyone who leaves the holiday home prematurely without the express permission of Ilse Wissink and without the above-mentioned written notification will lose all rights to any refund of the rental fee. No complaint made upon return from the stay will be taken into consideration nor give rise to any compensation. No demand for compensation submitted on the day before departure or afterwards will be taken into consideration.
If Ilse Wissink is unable to make the accommodation she has booked available to the client for any reason, including force majeure, she reserves the right to transfer the guests to an equivalent accommodation by mutual agreement. If the price of the replacement accommodation is lower, the difference shall be refunded to the client, but if the price of the replacement accommodation is higher, the difference shall be paid by Ilse Wissink. However, if no agreement can be reached, both contracting parties are authorised to dissolve the agreement. Ilse Wissink will refund the tenant only the deposit, any other form of refund is excluded.


The descriptions in our property information are accurate and prepared in good faith. However, Ilse Wissink disclaims all responsibility for any changes made by the owners without its knowledge. Ilse Wissink or the owner are not responsible for any physical injury caused to holidaymakers during their stay in the property. It is therefore strongly recommended that clients take out comprehensive travel insurance prior to their trip.
Ilse Wissink or homeowner cannot be held liable in any way in the following cases:

  • irregularities due to third parties regarding water supply, electricity, gas, telecommunications, etc.
  • nuisance or noise caused by public or private works, events or manifestations taking place outside the area of the rented accommodation.
  • loss, theft or damage suffered by persons or things in the accommodation and its facilities, whatever the cause, such use being the strict responsibility of the user.
  • The presence of dogs and cats in rural or urban areas is considered normal, as is the noise associated with them, which cannot be controlled by Ilse Wissink.

Under no circumstances can Ilse Wissink be held liable for matters, whose responsibility lies with the owners of the accommodation. Ilse Wissink monitors all offered accommodations as strictly as possible, because maintaining a correct price-quality ratio is her highest priority. The accommodations are therefore constantly checked in this respect.

Ilse Wissink and/or owner accept no liability for any injury, death, loss, inconvenience or damage, nor for change, delay or cancellation of booking due to war, threat of war, riot or civil disturbance, terrorist activities (imminent or actual), pandemic, natural disaster, fire, illness, weather conditions, action at an airport or port by a government or public authority, technical problems relating to transport and airport regulations caused by technical, mechanical or electrical failures, affecting the (duration of the) stay in the accommodation amounting to 'force majeure' or other similar events beyond the control of Ilse Wissink / owner.

Under no circumstances can Ilse Wissink be held liable for matters that are the responsibility of the owner of the accommodation, such as the maintenance of the accommodation.
Ilse Wissink's role as mediator between owner and tenant also includes helping to resolve any complaints about the above-mentioned points, provided they are reported in time and after assessment of correctness.


When staying in accommodation, the following house rules are to be observed by the client:

  • On arrival, a CHECK-OUT time will be agreed with the customer (no later than 10.00 am, unless otherwise agreed) We ask you to be ready to leave at the agreed time, to have tidied up the house neatly and to have taken rubbish and empty bottles to the waste container.
  • The remote controls of TV, DVD, air conditioning etc. as you found them, with the relevant device.
  • As water is scarce on the island, please use it sparingly. It may happen that the water is cut off for a while due to a malfunction. If this is the case, please let us know and we will do everything (in our power) to have it fixed as soon as possible.
  • The tap water is not drinkable in most cases, it is best to buy drinking water in the supermarket.
  • The same goes for electricity, often the installation is not designed to handle many electrical appliances at the same time.
  • Please do not leave the pool lights on during the day. The lamps break down quickly if they overheat. Some villas have a timer for this purpose.
  • Do not use the air conditioner when doors and windows are open. If the air conditioner is turned on in the bedrooms 10 minutes before bedtime, this is time enough to have a cool bedroom. Normal temperature is 21 - 23 degrees. It is unnecessary to set the air conditioning to 16 or 17 degrees, this overloads the electrical system, and is also bad for your health.
  • Please fold the umbrellas when leaving the house, going to bed and in strong winds, and secure doors and windows. In case of damage, we are obliged to retain part of the deposit.
  • In case of unexpected rain, please bring the cushions of chairs that can get wet inside, which is more comfortable for yourself when the sun shines again afterwards and better for the preservation of the cushions.
  • Barbecuing is only allowed on the designated fixed BBQ. Loose BBQs are prohibited by Spanish law between 1 May and 31 October. The BBQ must be left clean on departure.
  • We recommend that you regularly take out the rubbish, especially because of pests! This can be deposited in the waste containers located along the road. (Glass, plastic and cardboard separated)
  • Please do not independently change the channels of the satellite receiver and TV.
  • Unfortunately, Gran Canaria is also experiencing increasing crime, so be alert to your belongings and always lock windows and doors securely, even when sitting by the pool.
  • "Parties" in the villa, garden or by the pool are not allowed. Should the police be alerted because of noise nuisance caused by you, expect very high fines.


In the event of any dispute arising from the reservation and rental, only the courts of Las Palmas de Gran Canaria and the provisions of local civil law can deal with the matter and only Spanish law will apply. Making a reservation implies that the General Conditions have been understood and thereby accepted without reservation and without exception. If any of the terms of this contract has become or was invalid or if there would be a loophole in this contract, the other terms cannot be disputed.


The terms of our privacy policy are explained below. We invite you to read them before providing us your personal data.

The following definitions will apply for the proper interpretation of the Privacy Policy and the Legal Notice:

Ilse Wissink: means Ilse Wissink
Website: means “”


Our company is characterised for the respect and proper care with which we look after the personal data of our users and clients. As a user, you must know that your rights are guaranteed.

Our policy as regards your privacy is as follows:

  • We will not ask you any personal information unless it is necessary for providing you our services.
  • We will not share our users’ personal data with anybody, except to comply with current regulations or when we have your express consent to do so.
  • We will not use your personal data for any purpose other than those stated in this privacy policy.

Warning about our Privacy Policy: This Privacy Policy is subject to changes arising from legal or self-regulation requirements, so we would recommend you as a user to check it regularly. This Privacy Policy will apply whenever a user decides to fill in any contact form where personal data must be provided. 


Ilse Wissink has adapted this website to the requirements of the Spanish Organic Act on Personal Data Protection (hereinafter LOPD, as per its acronym in Spanish) and of other regulations applicable, as well as to those of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons (hereinafter GDPR), and those of Act 34/2002, of 11 July, on Services of the Information Society and Electronic Commerce (hereinafter LSSICE). 


  • Identity of the Controller: Ilse Wissink
  • Trade name: Ilse Wissink
  • Tax Identification Number: X 1814535L
  • Address: Avenida de la Gloria 32, 35250. Ingenio.
  • E-mail address:
  • Business activity: Commercial

For the purposes of the provisions of the General Data Protection Regulation 2016/679 of 27 April 2016, the personal data provided by you through our website forms will be treated as “Web” data. To process our users’ data we use all the technical and organizational safety measures provided in current regulations. 


When we process your personal data, we will apply the principles contained in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons, which are:

  • Principle of lawfulness, fairness and transparency
  • Principle of data minimisation
  • Principle of storage limitation
  • Principle of integrity and confidentiality


The personal data that we process at our website comes from:

  • Contact form
  • Newsletter form


You may exercise the following rights:

  • Right to request the Access to your personal data and obtain confirmation as to whether or not we are processing personal data concerning you.
  • Right to request the Rectification of inaccurate or incomplete personal data concerning you, or, if appropriate, to request their Erasure when, among other reasons, the personal data are no longer necessary in relation to the purposes for which they were collected.
  • Right to request the Restriction of Processing of your personal data, in which case we will only keep them for the exercise or defence of legal claims.
  • Right to Object to a certain processing of your personal data based on reasons relating to your personal situation.
  • Right to the Portability of your Data.
  • Right to Withdraw the Consent Given at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
  • Right to effective judicial remedy and right to lodge a complaint with a supervisory authority.





When a user logs in our website, for instance, for sending an e-mail to the website owner, entering into an agreement or ordering any service, this user is providing personal data, the controller of which is Ilse Wissink. This information may include personal data such as IP address, physical address, name, e-mail address, telephone number and other information. By providing this information, the user gives his or her consent for such data to be collected, used, managed and stored by our website, as described in the Legal Notice and in this Privacy Policy. Our website has a data collection system where we process the information provided by users for the following purposes:

  • Contact form: We request the following personal data: name, e-mail address, subject and message. We use these data to reply to enquiries, complaints and comments from users of our website relating, but not limited, to the information included in our website, the services provided through the website, the processing of their personal data, matters relating to the legal texts included in the website, as well as to any other enquiry not subject to contractual conditions.

Other purposes for which we process your personal data include:

  • Guaranteeing that the terms and conditions of use and applicable regulations are complied with. This may include the development of tools and algorithms which help our website to ensure the confidentiality of the personal data collected.
  • Support to and improvement of the services offered at our website.
  • We also collect certain non-identifying data obtained through some cookies which are downloaded to the user’s computer when he or she surfs our website and which are detailed in our Cookie Policy.
  • Management of social media. Ilse Wissink may be present in social networks. The processing of personal data of individuals who register as followers in the social networks of the official websites of Ilse Wissink shall be governed by the terms of this section, as well as by the terms and conditions of use, the privacy policy and the access conditions of the corresponding social network applicable in each case and previously accepted by the Ilse Wissink user. Ils Wissink will process your personal data for the purpose of properly managing your presence in the social network and informing about activities or services of Ilse Wissink, as well as for any other purpose permitted by the regulations applicable to social networks. We will not use the profiles of social network followers for sending individual advertising.

Pursuant to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, Aviacar, with registered office at Avenida de la Gloria 32, 35250. Ingenio., Las Palmas, Spain, will be the controller of the personal data of the website users. Ilse Wissink does not sell, lease or assign to third parties any personal data which may identify a user and shall not do it in future without the user’s prior consent. Notwithstanding, in certain cases, Ilse Wissink may collaborate with other professionals. In such a case, Ilse Wissink will request the user’s consent, informing him or her about the partner’s identity and the purpose of the collaboration, all of this under the strictest safety measures. 



The legal ground for processing your data is your consent. Therefore, to contact us or to leave any comments at our website, it is necessary the user’s consent to and acceptance of this privacy policy.

The offer of our services is based on the consent requested, as well as the procurement of our services pursuant to the terms and conditions provided in the Contract Policy.

The use of your data is legitimised by the European and Spanish data protection regulations, based on the following legal grounds:

  • You have given your consent (you have been presented a consent form for you to authorise the processing of your data for certain purposes. You may withdraw the consent given at any time);
  • The processing of your data is required for the management and performance of an agreement entered into with you;
  • The processing of your data is required so that we may comply with our legal obligations;
  • We use your data to pursue a legitimate interest and our reasons to do so override any possible damage to your rights to the protection of your personal data;
  • There may be other purposes permitted on other legal grounds. In such cases, we will do our best efforts to identify the legal ground in question and inform it to you as soon as we are aware of its existence.


  • Identification data: name, email address, telephone, accommodation and country.
  • Data storage criteria: data will be stored as long as the data subject does not request their erasure.


In order to provide services which are strictly necessary for the development of its activity, Ilse Wissink shares data with the following providers under their corresponding privacy policies. The data will be disclosed to the following companies for the purposes of providing services which are strictly necessary for the development of the activity of Ilse Wissink:

  • Google Analytics: is a web analytics service provided by Google, Inc., a Delaware company with headquarters at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, USA (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help analyze how users use the site. The information generated by the cookie about your use of (including your IP address) will be transmitted to and stored by Google on servers in the United States.
  • Pagetoday: is a website management tool used to manage our website. This company has its headquarters at Calle El Valle 27, 35250-Ingenio, Las Palmas, Spain.


When you surf our website, certain non-identifiable data may be collected, such as IP addresses, (approximate) geographical location, a record of how our services are used, and other data which may not be used to identify the user. These non-identifiable data also include data relating to your surfing habits collected through third-party services. This web uses the following third-party analytics services:

  • Google Analytics

We use this information to analyse trends, manage the website, keep track of users’ movements within the website and gather demographic information about our user database as a whole. 


Ilse Wissink is committed to using and processing data, including users’ personal data, with due respect to confidentiality and pursuant to the purposes specified. Ilse Wissink undertakes to comply with its obligation to store them safely and take appropriate measures (such as the https protocols we use) in accordance with current data protection regulations with the aim of ensuring the security of personal data and preventing it from being altered, lost, processed or accessed without authorisation. Notwithstanding, Ilse Wissink is not able to guarantee the absolute security of the Internet nor, consequently, that the personal data in its possession is invulnerable to fraudulent third-party access. As a user of our website, you are responsible for the accuracy and veracity of the data you provide to Ilse Wissink and Ilse Wissink shall therefore be exempt from any kind of liability in that regard. Users guarantee and are responsible for the accuracy, validity and authenticity of the personal data they provide, and undertake to notify Ilse Wissink of any changes thereto. The user accepts to provide complete and accurate information in the contact form available at the website. 


The user acknowledges to have been duly informed about the conditions relating to personal data protection and accepts and consents to the processing of said data by Ilse Wissink, in the manner and for the purposes stated in this privacy policy. 


Ilse Wissink reserves the right to change this privacy policy in order to adapt it to any legislative or common law developments, as well as to the practices of the industry. In such a case, Ilse Wissink will announce any changes at this website prior to their effective implementation. 


Pursuant to Act 34/2002, of 11 July, on the Services of the Information Society and Electronic Commerce (LSSICE), Ilse Wissink does not engage in SPAM practices and therefore does not send commercial e-mails that have not been previously requested or authorised by the user. In the form provided at our website, the user has the option to give his or her express consent to receive the newsletter, irrespective of the commercial information requested at any given time. Pursuant to Act 34/2002 on the Services of the Information Society and Electronic Commerce, Ilse Wissink undertakes not to send you commercial communications without your corresponding authorisation and identification.  


If you have any enquiry or doubt about the management of any personal data provided by you, you may contact us at the telephone number or through the e-mail address stated below:

  • Telephone number: (+34) 628 549 089
  • E-mail address:


Ilse Wissink, as the company responsible for this website, undertakes to process the information of our users and customers with full guarantees and to comply with the national and European requirements that regulate the collection and use of our users’ personal data.

This website, therefore, strictly complies with the Organic Act on Personal Data Protection (hereinafter LOPD) and other regulations applicable, as well with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons (hereinafter GDPR), and with Act 34/2002, of 11 July, on Services of the Information Society and Electronic Commerce (hereinafter LSSICE). 


  • Controller’s identity: Ilse Wissink
  • Trade name: Ilse Wissink
  • Tax Identification Number: X 1814535L
  • Address: Avenida de la Gloria 32, 35250. Ingenio.
  • E-mail address:
  • Business activity: Commercial



These General Terms and Conditions regulate the use (including mere access) of the webpages comprised in the Ilse Wissink website, including the contents and services made available at them. Any user who accesses our website (“user”) agrees to be bound by the General Terms and Conditions in force when they access the website. The term “user” shall mean any person who accesses our website, surfs through it, uses or takes part in the services provided and/or the activities carried on at the website. 


The terms and conditions relating to privacy and data protection are contained in our Privacy Policy. 


The user is hereby informed, and accepts, that the access to this website does not mean in any manner the commencement of a commercial relationship with Ilse Wissink. Thus, the user undertakes to use the website, its services and contents not in violation of current regulations, good faith, generally accepted practices and public order. It is strictly forbidden to use this website for unlawful purposes or for any purposes detrimental to Ilse Wissink or to any third party or which in any way may damage or prevent the normal functioning of the website.

In relation to contents (information, texts, graphics, sound and/or image files, photographs, designs, etc.), it is forbidden:

  • To reproduce, distribute or modify them, except with the express consent of their lawful owners or when such reproduction, distribution or modification is lawfully permitted.
  • To violate the rights of the company or of their lawful owners over said contents.
  • To use them for any type of commercial or advertising purposes, other than those strictly permitted.
  • To attempt to obtain contents from the website by any means other than those made available to users or usually employed in the network, provided that these do not cause any damage to the website of Ilse Wissink

When using our website, the user undertakes not to engage in any behaviour which may damage the image, interests or rights of Ilse Wissink, or of third parties, or which may damage, disable or overload our website or otherwise prevent in any manner the normal use of the website.

Notwithstanding, users must be aware that the safety measures for computer systems on the Internet are not entirely reliable and that Ilse Wissink cannot therefore guarantee the non-existence of malware or other elements that could cause alterations to users’ computer systems (software and hardware) or to electronic documents and files contained in them, although it implements all the reasonably appropriate means and safety measures to avoid the presence of these harmful elements. 


The personal data communicated by the user to Ilse Wissink may be stored in data files, the exclusive owner of which is Ilse Wissink, which takes all appropriate technical, organisational and safety measures required to ensure the confidentiality, integrity and quality of the information contained therein pursuant to current data protection regulations.